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ProCare Rx Pharmacy Care…Granting freedom to our clients and members to improve healthcare
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Added: 04/08/2004
Type: Summary
Viewed: 1170 time(s)
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ProCare Rx Pharmacy Care…Granting freedom to our clients and members to improve healthcare
Although many view the rise in mandatory mail order programs as a “strong hold” to help employers increase their savings and force their members to comply to a program that doesn’t increase their overall healthcare, ProCare Rx knows that mail order programs can in fact improve healthcare and reduce prescription drug costs. Through its innovative systems and services, ProCare Rx’s mail order facility, ProCare Rx Pharmacy Care provides our clients and their participants with a cost-effective method to the best prescription benefit consultation.
As with most mail order programs, ProCare Rx Pharmacy Care was designed for members who need maintenance medications for conditions such as asthma, diabetes, high blood pressure, arthritis, etc. Our mail order program is also fully integrated with our claims processing system for the retail network, which ensures customer convenience, operational efficiency and online concurrent Drug Utilization Review using claims data for all prescriptions received by the patient from multiple pharmacies and prescriptions written by all prescribing physicians. The same information files are used for eligibility. The same formulary is used as that of the retail network, and members have the same range of covered benefits. Because all retail and mail claims are adjudicated in real-time and are integrated in the same system, we are easily able to detect any drug interactions, duplicate therapies and other issues.
Depending on the member’s benefits, the mail order program could offer larger days supply and/or savings on co-payments. In addition, the mail order program also offers members convenient delivery and easy Internet access for refill requests. ProCare Rx believes timeliness and efficiency are synonymous to providing quality services. In order to accomplish this goal, we have developed a system that provides multiple quality assurance checks by professional pharmacists. We pride ourselves on the fact that our mail order facility’s dispensing error rate is almost nonexistent. The actual 2003 rate of error was 0.003%, which is considered excellent in the industry. Furthermore, the compilation of information received indicates that 99.8% of the “clean” mail order prescriptions were sent out the same day or the next day, well within our compliance requirements for turn around time.
Although ProCare Rx Pharmacy Care does not provide face-to-face contact with the members that retail pharmacies do, we retain the same high quality customer service as our national retail pharmacy network. Seasoned professionals on our help desk, and a clinical pharmacists’ team are available to assist members, physicians, pharmacies and clients 24 hours per day, 7 days a week, 365 days per year through our combined efforts with the retail help desk and our mail order help desk. If for any reason a prescription is delayed beyond the normal turnaround time or lost in the mail, ProCare Rx Pharmacy Care will authorize a retail pharmacy to refill the prescription. We are willing to reimburse the member for any additional costs associated with service delays.
ProCare Rx Pharmacy Care knows that if plan participants are provided with an easy and convenient method to receive their prescriptions, then they will be more likely to follow their therapies. Therefore, we provide our clients and their plan participants with easy access to our mail service program via telephone, fax and the Internet. In addition, we evaluate our clients’ population to help them determine the high utilization members and target them through mailings and incentives to encourage their compliance. Our mail order pharmacists are dedicated to contacting the plan participants to assist them in the transition from the retail to mail order program, or to assist them with refill information. Because we are confident in providing the high quality customer service that is required by our clients, members and providers, ProCare Rx Pharmacy Care unlike our competitors, welcomes the opportunity to share statistics regarding our delivery time and error rate. We know that we can provide better people, faster results, cheaper service costs, and customized systems that not only meet your current business needs, but also are able to fit your future business needs.
The ultimate proof of our abilities is in every satisfied customer. Are you ready to join the number of ProCare Rx satisfied customers? Are you ready for ProCare Rx Pharmacy Care today?
About ProCare Rx
ProCare Rx, founded in 1988, provides pharmacy benefit management services, computer systems and solutions, consulting, and software development to the healthcare industry. ProCare Rx is uniquely positioned unlike any other company in the industry, and can provide any or all of the following services:
* Pharmacy Benefit Management
* Mail Order, Home Delivery & Specialty Pharmacy Programs
* Clinical Formulary Management & Manufacturer Rebate Services
* Disease State Management
* Pharmacy Claims Processing Services
* Consumer Driven Models
In the past 15 years, ProCare Rx has moved from traditional claims processing services where we managed millions of transactions per year into a full service, fully integrated Pharmacy Benefit Management solutions provider. We know that great people, great systems and great services are the foundation for success, and have successfully matched our clients’ business needs with those principles.
Want to know more about how ProCare Rx’s exemplary systems and services can help grow your business today? Then contact us at 1-800-377-1037 or visit our web site at http://www.procarerx.com. |
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